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 Online Support Resources Find answers 
ThinkWave Grades Online
Students and Parents
- How do students and parents login to Grades Online?
- I forgot my username or password. What should I do?
- How do I add more teachers to my account?
- Can I enable or disable email notifications?
More
Teachers
- How do I reset a student's password?
- Can I prevent a specific student's data from being published?
- Grades don't update. What should I do?  
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ThinkWave Educator
- How do I publish to Grades Online?
- I lost my activation key - can I get a replacement?
- Where do I get the latest version?
- How do I reinstall the software?
- How can I recover my datafile?
- How do I setup grading?
- Where can I download a manual?
- I get an error when installing.  Any ideas?
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ThinkWave Administrator
- Where can I download a QuickStart Guide?
- How do I install the program?
- How do I uninstall (reinstall) the software?
- Where can I get the latest version?
- What is an SA password?
- How do I connect another administrator to a database via the LAN
- I forgot my SA password. What do I do?
- Can I have custom reports made for my school? 
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ThinkWave Web Educator
- How do I publish to Grades Online?
- How do I get started with Web Educator?
- How do I start a new term?
- Session timed out - what do I do?
More
 Submit Support Request For further assisstance
   
Customers with current support contract:
To initiate a support request, first input your activation key or your publishing key, then click Submit.   
 
-or-   
Activation Key   / /
Publishing Key   / / /
Customers with a free version or expired support contract
 
Purchase Support Ticket
$9.95 per Incident
 Send us Feedback Let us know
    Send feedback by email to support@thinkwave.com