Support

Download previous versions

ThinkWave Educator (v 2.81.1): download here
ThinkWave Administrator (v 2.1.37): download here

Online Support Resources

ThinkWave Grades Online

Students and Parents

• »  How do students and parents login to Grades Online?
• »  I forgot my username or password. What should I do?
• »  How do I add more teachers to my account?
• »  More

Teachers

• »  How do I reset a student's password?
• »  Can I prevent a specific student's data from being published?
• »  Grades don't update. What should I do?
• »  More

ThinkWave Educator

• »  How do I publish to Grades Online?
• »  I lost my activation key - can I get a replacement?
• »  Where do I get the latest version?
• »  How do I reinstall the software?
• »  How can I recover my datafile?
• »  How do I setup grading?
• »  Where can I download a manual?
• »  I get an error when installing. Any ideas?
• »  More

ThinkWave Administrator

• »  How do I install the program?
• »  How do I uninstall(reinstall) the software?
• »  Where can I get the latest version?
• »  What is an SA password?
• »  How do I connect another administrator to a database via the LAN
• »  I forgot my SA password. What do I do?
• »  Can I have custom reports made for my school?
• »  More

Submit Support Request

If the above does not address your issue, customers with current support contract can initiate a support request. Please email support@thinkwave.com

Customers with a free version or expired support contract purchase a support ticket ($9.95 per incident).