ThinkWave Administrator (v 2.1.37 and earlier) FAQ

Topics

• Install the program
• Creating a new database
• Open a database
• Connect additional users to a database via the LAN
• Restoring from a backup
• Importing data
• Where can I get the latest version?
• Add students
• Creating terms
• Creating periods
• Adding classes
• Enrolling students
• Enrolling teachers
• Enable Grades Online
• Synchronizing data
• Setup handouts (teachers; students/parents)
• I am getting an out of memory error when checking out my gradebook.
• The gradebook stopped synchronizing.  What do I do?
• What is an SA password?
• I forgot my SA password. What do I do?
• Grades and attendance do not synchronize
• How do I uninstall (reinstall) the software?
• Students not appearing in classes, or students classes are incorrect
• Can I have custom reports made for my school?
• How do I move my datafile to a new computer?

Answers

I am getting an out of memory error when checking out my gradebook.

1. Close all other applications on your computer; restart; and try again.
2. If you are using Windows 98, change your Virtual Memory options in your system from "automatic" to 500 megs or greater.

The gradebook stopped synchronizing.  What do I do?

1. First ensure that the version of ThinkWave Educator you are using is v. 2.6 or greater.  Check this by looking at Help|About ThinkWave Educator
2. Second, ensure you are connected to the Internet.

What is an SA password?

1. This is the password necessary for Administrator to create a datafile on the MSDE database.
2. The “username” needs to remain "SA"
3. The password is case-sensitive
4. You need to know it if you restore from backup or create a new datafile.

I forgot my SA password. What do I do?

You need to uninstall ThinkWave Administrator, and reinstall it.  In the uninstall wizard, you need to choose the option to remove the MSDE database (select the “lose user data” option).

Grades and attendance do not synchronize

1. Make sure teachers are checking out data each time they open their gradebook, and are checking in data each time they close their database.
2. Make sure administrator is clicking Synchronize in the Web screen to send changes to the teachers, and to receive the latest data from the teachers.

How do I uninstall (reinstall) the software?

1. Use Control Panel, Add|Remove programs, to uninstall Administrator *** Use option that *keeps* user data in the wizard!
2. Delete the folders:
     c:\program files\ThinkWave\ThinkWave Administrator
     c:\program files\common files\ThinkWave
3. Restart the computer.
4. Temporarily disable Anti-virus "realtime file protection"
5. Reinstall Administrator by double-clicking on installer file.
6. Restart computer.
7. Re-enable anti-virus

Students not appearing in classes, or students classes are incorrect

Sometimes, reports show extra students, or don't show students who should be in a class. This is because enrollment in ThinkWave Administrator depends on time. Yesterday, a student might not be in a class, while tomorrow, the student will be enrolled. Some reports include students who are enrolled/unenrolled as of Today. Other reports look at who's enrolled/unenrolled as of the final day of the term.

Troubleshooting enrollment is simple:

1. Go to Settings General, and click, "Show Deleted Students". Click Done. (If you are unable to activate this function, login to Administrator as the Primary User - as shown in Settings|Users).
2. Go to the Classes Screen, and click the Students Tab.
3. In the calendar on the left part of the screen, choose a day.
4. Students who are in the "Enrolled" tab in BOLD - are enrolled in the class. Students who are in alight shade of gray are not-yet enrolled. Students who have a "W" by their name have been withdrawn from the class.
5. Right-click on the student's name, and click "Class Enrollment".
6. Adjust the dates of the term.

Can I have custom reports made for my school?

Please contact sales@thinkwave.com

How do I move my datafile to a new computer?

You need to make a backup of the datafile on the original computer.  Then, create a "shell" datafile using an identical ThinkWave ID and Database name.  Then "restore" into this shell database.