ThinkWave Educator (v 2.81.1 and earlier) FAQ

Topics

Answers

I just bought a publishing Key. What do I do?

First, find your Publishing Key. You may have received it from your School Administrator, or in an email from ThinkWave after you purchased "Publishing to Grades Online". Your Publishing Key has a 4 - 4 - 4 - 3 format.* Enable publishing privileges * Login with your ThinkWave ID. * Click the Publishing link on the left side of your Homepage * Under "Enter new publishing key," type in your publishing key and click Enter. You only need to enter this key once.* Note that this is different from the ThinkWave Educator and Administrator Activation Keys, which have a 5-5-5 format

I lost my activation key - can I get a replacement?

Yes – please send an email to support@thinkwave.com. Make sure you include the email address you used when originally purchasing the software.

How do I reinstall the software?

1.a. Uninstall ThinkWave Educator using Control Panel | Add Remove Programs.
1.b. Delete all the files in the following two folders:
1.b.i c:\program files\ThinkWave \ThinkWave Educator
1.b.ii c:\program files\Common Files\ThinkWave
1.b. Restart your computer.
1.c. Disable any anti-virus, Fortress, or Deep Freeze programs you may have on your computer.

2.a. Download the latest version of the software.
2.b. After the download is complete, find the setup file on your desktop and double-click on it to run the installer.
2.c. Restart your computer.
2.c. After the installation is complete, confirm your version by checking in Help|About ThinkWave Educator after starting the software.

How can I recover my datafile?

Start Educator. In the 'Open a Gradebook' screen (either the first screen that appears on startup, or you can get to the screen via File | Open) - click on the Search button. Go through the screens of the wizard to select where to search for your datafile (local hard drive or Network), and which file-types to look for. Standard types are '.TWE' and '.BAK' files. If you have published to Grades Online, then also include ".SNP" files. Look through the list of resulting files, and determine which is correct (based on size, date, etc). Select that file and open it. If this is not the correct file, then repeat the procedure until you have found the correct datafile. If you have published to Grades Online, ThinkWave can recover your data from the server. Please send an email to support@thinkwave.com.

Reports don’t print – what do I do?

Please follow the steps outlined below to restore your Reports Functionality:
1. Uninstall, then Reinstall ThinkWave Educator. (This works in the majority of cases). It is important to follow the procedure outlined below:
 1.a. Uninstall ThinkWave Educator using Control Panel | Add Remove Programs.
 1.b. Restart your computer.
 1.c. Disable any anti-virus, Fortress, or Deep Freeze programs you may have on your computer.
 1.d. Download the latest version of the software.
        Save the file to your desktop
 1.e. Double-click on the file to run the installer.
 1.f. Restart your computer.
 2. If reinstalling does not work, please run the 'ms access fixer application' by requesting it to be emailed from: support@thinkwave.com

How do I reset a student's password?

In ThinkWave 3.0, go to the ThinkWave 3.0 | Administrator View | Students tab. Click on "reset" to the right of: "Linked to:". In ThinkWave Educator, Web Screen, navigate to the “Passwords” screen. Click on the student, and then click Reset. The next time you publish, the change will take effect. Be sure to printout a new Web Info handout for the student.

Can I prevent a specific student's data from being published?

Yes. In ThinkWave Educator, Web Screen, navigate to the “Passwords” screen. Double-click on the student. The next time you publish to Grades Online, the student’s data will no longer be online.

Grades don't update.

In ThinkWave Educator, Web Screen, ensure that the “do not publish grades and attendance” checkbox is not clicked.
1. Publish to grades online using ThinkWave Educator.
2. Printout one Web Info Report for one student - and use the instructions/key to verify the student's data online.
3. If this is OK, make sure that the students have the correct information sheets (the codes on the sheets they have match the codes recorded in ThinkWave Educator). If they diverge - provide new sheets to the students.

I get an error when installing.

If you are getting errors while trying to install the software, please check the following:
1. Make sure the installation file was downloaded completely before running it. Do not use the "run from network" option. If in doubt, download the file once again.
2. Restart your computer.
3. Perform a complete uninstall and reinstall of the application.

ActiveX errors

If you receive ActiveX errors when starting or using the software, please do a complete uninstall and reinstall of the program using the instructions above.

Grade calculations

1. Make sure you’re using the latest version
2. Refresh your datafile
3. Check settings
    -  Tests and Assignments marked Extra Credit (EC)
    -  Assignment Type Weighting
4. Submit support request.

Publishing Error – “Cannot copy… Source and destination are the same”

The reason for this problem is that you are working with a gradebook file that ends with the extension ".snp". You must rename the extension of the file that you are opening from .SNP to .TWE. To do this, you should first:
1. In Windows Explorer, click on View|Folder Options (View tab).
2. Un-check "hide file extensions for known file types"
3. Find the file that you are opening in Educator.
4. Rename the extension of the file from .SNP to .TWE

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