ThinkWave Administrator (v 2.1.37 and earlier) Install

Running the Installer

Before working with ThinkWave Administrator, you must install the program onto your computer. Installation is performed using an installer application. To launch the installer:

• »  If installing from CD ROM, double-click on Setup.exe
• »  If installing from downloaded file, double-click on file you have downloaded (e.g. twa2xx.exe)

Introduction Screen

Click ‘Next’ to continue installing, or ‘Cancel’ to quit installing.

License Agreement

After reviewing the license agreement:

• »  Click Back to return to the previous wizard screen
• »  Click Yes to accept the license, and continue installing the software
• »  Click No if you do not agree to the License. Installation will not continue.

Select Destination Location

In this screen, you can select the location to install ThinkWave Administrator files. The default location is c:\Program Files\Thinkwave\Thinkwave Administrator.

• »  Click Back to return to the previous screen in the Wizard.
• »  Click Next to agree to continue the installation.
• »  Click Cancel to cancel the installation
• »  Click Browse to select a new location to copy files.

Choosing installation location using Browse





You can use Browse to select a new folder to install ThinkWave Administrator files.

Note: In the installation process, some third-party components, including MSDE (Microsoft SQL Desktop Engine) are installed onto your C drive, even if you choose a different drive using this screen. If you want MSDE to reside on a different drive, cancel installation of Administrator; download MSDE from Microsoft’s website; install MSDE according to your preferences; restart the computer; and launch Administrator installer once again.

Install Complete





Click Finish to complete the Installation.

Restart

It is necessary to restart your computer after installing Administrator the first time. If you are upgrading from a previous version of Administrator – it is possible that a restart is unnecessary.

Troubleshooting Installation Issues

Problem	Cause	Workaround
Installer fails with a ‘Failed to Initialize’ Error.	Download did not complete, or you tried to "Run from Network" instead of downloading the file completely to your computer before running the installer.	Try to download once again, ensuring the entire file has saved successfully to your hard drive before trying to run the installer.
	Installshield engine or Windows Installer engine hanging, or in-use by another installation instance.	Restart Computer, and then try running the ThinkWave Administrator Installer again.
		If you recently tried to install a different program, and for some reason, it failed to complete, then Windows Installer can be locked out from working with this installation. Cancel or reverse any pending installation, restart computer, and try again.
	Malfunction within Operating System, or Installshield Engine	Please refer to Microsoft Support Site for troubleshooting MSI 2.0 error-codes; or refer to InstallShield website for troubleshooting Installshield 7.5 error codes.
Installer fails with an ‘Out-of-Diskspace’ error.	Not enough room on the ‘C drive’ of your computer.	Cancel the installer. Free up necessary space on C drive. Launch the installer once again.
	ThinkWave Administrator Installer installs 3rd party components using default runtime installers in addition to Administrator application files. These include XML components and MSDE. Therefore, even if you have chosen to install Administrator onto a drive other than your C drive, you still need enough room on your C drive for these components to install.	You can manually install MSDE or Microsoft SQL onto your computer in advance of installing ThinkWave Administrator. This way, you can define which drive the database components install to. Check the Microsoft Web site for MSDE downloading instructions, or for MS SQL licensing terms.
Installation fails with a ‘cannot find .msi file’ error.	A previous version of Administrator had been installed onto your computer, and the current installer cannot uninstall it automatically.	Uninstall previous version of ThinkWave Administrator using Control Panel | Add Remove Program. Restart Computer, and try installing again.
After completing Installation, Administrator cannot connect to database.	You didn’t restart the computer after installing Administrator	Restart your computer, then launch Administrator again.
	Incompatible version of MSDE or MS SQL installed on computer.	If you had MS SQL or MSDE preinstalled on your computer, check that the version are higher than MSDE 2000, or MSSQL 2000. Upgrade your database components if necessary.
After completing installation, some screen fails with an error.	Some components didn’t register on your computer properly.	Disable Anti-Virus, and then reinstall Administrator.
		If you had a previous version of Administrator installed: 1. Uninstall ThinkWave Administrator using Control Panel | Add Remove Programs. 2. Delete all the files in the following two folders: a. c:\program files\Thinkwave\Thinkwave Administrator b. c:\program files\Common Files\Thinkwave 3. Restart your computer. 4. Disable any anti-virus, Fortress, or Deep Freeze programs you may have on your computer. 5. Reinstall Administrator. Note: If you have ThinkWave Educator installed on your computer, you’ll need to reinstall it after performing step 2b.
		Enable error logging in Administrator using Help | Log Errors On. Repeat the mistake. Find the file, TWA.log on your desktop. See which component failed. Make a search of your computer to find that component. Then run the following two commands in Start | Run: regsvr32 /u [path]\[component] regsvr32 [path]\[component]